Scaling Service Delivery

FMA helps clients implement the ‘Scaling Service Delivery’ operating model to enable central digital authorities to oversee the quality and standards of service delivery while they focus on higher priority projects.

Clients benefit from:

• An improved pace of service delivery across government - achieving digital transformation targets more quickly

• Freeing up central authority resource and time to focus on the highest value problems

• Improvements in the quality of services across government

• Savings through implementation of spend controls