Service and Information Design

FMA helps clients to introduce agile processes that embed high-quality service and information design whilst improving user experience (UX) standards and governance.

Our clients benefit in three ways:

• Strengthening the profile, quality and standard of their digital transformation programme

• Ensuring their digital services, information provision and products are designed to meet user needs, improving the chances of digital success

• Receiving training and opportunities to collaborate with world-leading user centred design, product and delivery practitioners who have succeeded in delivering services and content design strategies in hugely complex environments